Tag: Customer Service

  Gray Areas in Ag Sales             “And I want full credit.  I don’t care about your policy on returning treated seed.  As a matter of fact, you should pay me for the time it took me to drive here.  Gas isn’t free you know.  I called you and told you to send me my seed. […]

I’d Like a Brand-new Feed Mill for Christmas             The old saying “Be careful what you wish for, because you might just get it” comes to mind throughout this adventure in what was to be my second worst day at selling feed.  We operated two mills in the area.  One, built in the 1950’s and […]

The Day our Feed Trucks Quit             I still remember the location on Highway 90 that I was driving on when I got the call from the feed mill.  On a boiling, warm Tuesday morning in July, my family loaded into the minivan and headed to O’Hare for the vacation of a lifetime. Fifteen years […]

I don’t want to discount all the work that goes into creating logos, mission statements and slogans because those are critical for overall brand recognition and advertising purposes.  Those elements definitely have their place in a business.  However, to your farmers, to your grain & livestock producers, to your Ag retailers & feed dealers, “You” […]

Better yet, let’s prove how Invaluable (beyond calculable or appraisable value) you are! Paperwork gets lost – orders don’t get entered – drivers put products in the wrong bin – sales people forget to write down the correct price – farmers pull feed from the wrong bin – products are mixed incorrectly – seed is […]

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